INTRODUCTION TO THE DECLARATION

The City of Katowice undertakes to ensure the accessibility of its website in accordance with the provisions of the Act of 4 April 2019 on the Digital Accessibility of Websites and Mobile Applications of Public Entities. This Accessibility Statement applies to the website https://neony.katowice.eu/.

DATE OF PUBLICATION AND LAST UPDATE

Website publication date: 09 January 2026.
Date of the last significant update: 20 December 2025.

COMPLIANCE STATUS

The website is partially compliant with the Act of 4 April 2019 on the Digital Accessibility of Websites and Mobile Applications of Public Entities due to the method of keyboard navigation.

The code used on all pages is verified for compliance with the standards defined by the W3C organisation for XHTML 1.0 Transitional. The website complies with the Web Content Accessibility Guidelines (WCAG) 2.0 at level AA. All pages have been created using Cascading Style Sheets (CSS), which allows the content layer to be separated from the presentation layer.

Date of the Declaration and assessment method:
The Declaration was prepared on: 20 December 2025.
The last update of the Declaration: 20 December 2025.
The Declaration was prepared on the basis of a self-assessment conducted by the entity and by the website developer https://2bits.pl/

Keyboard shortcuts

Font sizes used on the website are defined relatively, which allows users to adjust the text size to their needs. To increase the font size on katowice.eu, adjust the browser settings:

• Internet Explorer: “View” > “Text Size”

• Firefox: “View” > “Zoom” (Ctrl++)

• Opera: “View” > “Zoom”

Feedback and contact details
Person responsible for processing complaints and requests regarding the website’s accessibility:
Responsible person: Andrzej Noras
E-mail: andrzej.noras@katowice.eu
Phone: 32 259 32 43

Supervisory authority to which complaints and appeals may be submitted:
Supervisory authority: Fourth Deputy Mayor of Katowice, Maciej Stachura
Address: Katowice City Hall, 40-098 Katowice, ul. Młyńska 4, room 405
E-mail: Maciej.Stachura@katowice.eu
Phone: 32 259 33 99

By Ordinance No. 888/2025 of 8 July 2025, the Mayor of Katowice also appointed persons to serve as accessibility coordinators. Information about the coordinators and their tasks is available.

Information on the procedure described in Article 18 of the Act on Digital Accessibility

Everyone has the right to request digital accessibility of a website, mobile application or any of their elements. One may also request access to information through an alternative method, for example by having a digitally inaccessible document read aloud or having a film described when it lacks audio description.

The request should include the requester’s data, an indication of which website or mobile application it concerns, and the preferred method of contact. If the requester needs information to be provided through an alternative access method, they should specify their preferred way of receiving it.

A public entity should fulfil the request immediately, no later than within 7 days of submission. If meeting this deadline is not possible, the entity shall promptly inform the requester when the request can be fulfilled, which must not exceed 2 months from the date of submission. If ensuring digital accessibility is not possible, the entity may propose an alternative method of access to the information.

If a public entity refuses to comply with a request for digital accessibility or an alternative access method, the requester may file a complaint regarding the provision of digital accessibility of a website, mobile application, or their elements. After exhausting this procedure, it is also possible to submit a request to the Ombudsman. The Ombudsman’s website is available at: https://www.rpo.gov.pl/.

Architectural accessibility

The Resident Service Office at Rynek 1 is adapted to the needs of persons with disabilities.
Detailed information on the architectural accessibility of Katowice City Hall buildings is available.

Additional information

The website https://neony.katowice.eu/ is also accessible using the Intelligent Web Reader talking browser and other screen readers. The talking browser enables blind and visually impaired users to navigate the website. Intelligent Web Reader and other screen readers read out websites using built-in synthetic speech. They also allow text size enlargement.

Presentation mechanisms divide the website into logical segments, giving users a sense of the visual layout. Navigation on the audio-enabled version of the page takes place via standard keyboard shortcuts, and the graphical structure is described using numbered “points”, each corresponding to a logical segment of the page.

If any accessibility errors are noticed on any page, we would be grateful for reporting them to: i@katowice.eu.